Terms & Conditions

These Terms & Conditions govern all purchases made through our webshop. By placing an order, you agree to the following terms.

1. Pricing & Taxes

  • All prices on our webshop are shown in euros (€) and already include Portuguese VAT (IVA).

  • At checkout, a clear breakdown is displayed: product price including VAT, the VAT portion, shipping costs, and the final total.

  • Customers outside the EU may be exempt from VAT; however, local import duties or taxes may still apply in the buyer’s country.

2. Shipping & Delivery

  • Orders are dispatched within 2 working days of payment.

  • Delivery usually takes 5–7 working days within the EU.

  • Each artwork is carefully hand-packed by the artists and their family.

  • Shipping costs are shown at checkout before you complete your order.

  • We are not responsible for delays caused by carriers or customs.

3. Returns & Refunds

  • EU customers have the right to withdraw from their purchase within 14 days of receiving the goods, without giving a reason.

  • To exercise this right, notify us by email within the 14-day period.

  • Customers must return the goods in their original condition and packaging; return shipping costs are borne by the customer.

  • We will refund the full purchase price (including original shipping) within 14 days of receiving the returned goods.

  • Exceptions: Personalized or custom artworks (such as commissioned pieces) are non-refundable under EU law.

4. Warranty & Care

  • All physical products are covered by the 2-year EU legal guarantee of conformity.

  • This guarantee covers defects in materials or workmanship.

  • If your artwork arrives damaged or faulty, please contact us immediately; we will arrange repair, replacement, or refund at no cost to you.

  • The guarantee does not cover:

    • Misuse, neglect, or accidental damage after delivery.

    • Improper handling, storage, or display.

    • Failure to follow the care instructions provided.

Care Instructions

  • Keep away from direct sunlight and humidity.

  • Avoid placing near heat sources.

  • Handle with clean, dry hands.

  • Do not use cleaning products or solvents on the surface.

5. Secure Payments

  • Payments are processed securely through Stripe and PayPal.

  • All transactions are encrypted; we never store your payment details.

6. Privacy & Data

  • We only collect data necessary to process your order (name, address, email, phone).

  • We do not share your data with third parties except for shipping and payment processing.

  • You have the right to access, correct, or delete your personal data at any time.

  • Full details can be found in our Privacy Policy.

7. Governing Law

These Terms are governed by the laws of Portugal and the applicable laws of the European Union. Disputes will be subject to the jurisdiction of Portuguese courts.