Privacy Policy

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our webshop.

1. Who We Are

This webshop is operated under the artistic name POTOW — People of the Old Ways.

The legal entity responsible for operating this site is:
registered in Portugal.

For questions about this policy or your data, you can contact us at:
✉ info@potow.eu

2. Information We Collect

When you place an order or interact with our site, we may collect:

  • Contact details — name, email address, phone number, billing and shipping address.

  • Order information — products purchased, payment status, order history.

  • Payment details — handled securely by Stripe or PayPal; we never store your full card information.

  • Technical data — IP address, browser type, and device information (for analytics and site performance).

3. How We Use Your Information

We process your personal data for:

  • Processing and delivering your orders.

  • Communicating with you about purchases, returns, or support.

  • Handling payments securely.

  • Improving our website and customer experience.

  • Meeting our legal obligations (tax, accounting, consumer law).

We do not sell or rent your data to third parties.

4. Sharing of Data

We only share your data with trusted service providers where necessary:

  • Payment processors (Stripe, PayPal)

  • Shipping carriers (for delivering your order)

  • Website hosting and analytics (Squarespace, Weglot, Google Analytics if enabled)

Each provider is GDPR-compliant and processes your data securely.

5. Data Retention

  • We keep order-related data for as long as required by Portuguese tax and accounting laws (usually 10 years).

  • Other data is kept only as long as necessary to fulfill its purpose or until you request deletion.

6. Your Rights (GDPR)

As an EU resident, you have the right to:

  • Access the personal data we hold about you.

  • Correct inaccuracies in your personal data.

  • Request deletion of your personal data (where legally possible).

  • Restrict or object to certain processing.

  • Request data portability (transfer to another provider).

To exercise any of these rights, contact us at [your email here].

7. Cookies

Our site may use cookies to improve functionality, remember preferences, and analyze site traffic.
You can adjust your browser settings to refuse cookies, but some features may not work as intended.

8. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. All payments are encrypted and processed securely.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The latest version will always be available on this page.